Refund Policy

As a general rule, all purchases are non-refundable. In certain circumstances, we may consider refund requests at our sole discretion. Each request is reviewed individually and submitting one does not guarantee a refund will be issued. We reserve the right to determine eligibility. Requests must be submitted within 30 days of purchase through the Help Center or at help@hint.app. Where a refund is approved, it will be processed to the original payment method only.

Refund Processing: Submit requests through the Help Center, support portal, or email (help@hint.app). Include your account email, transaction details, reason for refund, and supporting documentation. Processing time is typically 3 business days. All refunds will be processed only to the original payment method used for the purchase. Refunds cannot be processed to alternative payment methods or accounts. For expired or canceled cards, refunds will be processed to the original card, and your financial institution will handle crediting your account.

Supported Currencies: We process payments in local currency for: United States (USD), European Union (EUR), United Kingdom (GBP), Canada (CAD), and Australia (AUD). For all other regions, charges will be processed in USD.

Currency Conversion: Exchange rates are determined by your bank or card issuer. Any currency conversion fees charged by your bank are not refundable. You may see currency conversion charges on your statement from your bank. Note: While we don't charge additional fees for currency conversion, your bank or card issuer may apply their own conversion fees or charges. Please check with your financial institution for details about their international transaction policies.